Last updated: 28 September 2026
The Scrap Bridge operates a strict no-refund policy on all transactions. Once a deal is confirmed and material has been picked up, no refund, reversal, or cancellation is possible under any circumstances. Please read this policy carefully before transacting.
The platform fee of 2% charged to Sellers and 5% charged to Buyers on the final invoice amount is strictly non-refundable. This fee is charged for the use of the platform services (matching, communication, deal management, and documentation) regardless of the outcome of the transaction after deal closure.
Once a Seller has submitted deal closure documents (pickup date, invoice number, amount, weight) and a Buyer has confirmed receipt of materials, the transaction is complete and final. No refund of the transaction amount is possible through The Scrap Bridge. Any financial dispute between Seller and Buyer regarding the transaction amount must be resolved directly between the parties.
ALL disputes regarding material quality, quantity, or condition MUST be raised during the physical inspection phase, before the Buyer confirms receipt. Once the Buyer has confirmed receipt and uploaded the recycling certificate, the transaction is irrevocably closed. The platform will not mediate disputes after deal closure.
A listing may be cancelled by the Seller before any bid has been submitted. Once bids have been received and a buyer has been selected for inspection, cancellation may result in account restrictions. Cancellations after inspection invites have been sent must be communicated directly to invited buyers.
If a transaction fails due to a platform error (e.g., system downtime preventing document upload), contact us at admin@thescrapbridge.in within 48 hours with evidence. We will investigate and may, at our sole discretion, reverse the transaction status. Platform fees are not refunded for failed transactions caused by user error.
Platform fees paid prior to account suspension are non-refundable. If your account is suspended due to a violation of our Terms of Use, no refund of any fees is applicable.
| Situation | Refundable? |
|---|---|
| Platform fee (5% Seller + 5% Buyer) | ❌ No |
| Material payment after deal closure | ❌ No |
| Material payment before deal closure | ⚠️ Between parties directly |
| Platform error causing failed upload | ✓ Case by case |
| Account suspended for violations | ❌ No |
| Listing cancelled before any bids | ✓ No fee charged |
For transaction disputes or policy questions: admin@thescrapbridge.in · Response within 2 business days · The Scrap Bridge, Haldwani, Uttarakhand, India.